I'm inclined to agree with quite a bit of what he's saying. Especially the part about Metacritic, which has
far too much sway on industry decisions.
(If you think he's exaggerating about that bit, about it affecting people's jobs: Kaos, the studio behind
Homefront, was closed down after the game was released to a middling critical response and ended up with a Metascore of 70. But the game is getting a sequel due to it selling millions of copies across the three platforms it was released for.)
Unfortunately, sites like Metacritic are very successful, because - as described in the video - people want to find out the quality of something and have it distilled to a single number.
Part of the issue, of course, is that
no one wants to have to read.
(I know that's a bad example because all the complaints are about them expecting a platformer rather than a story-based game, but we could apply the same thing to games like
Nine Hours, Nine Persons, Nine Doors, or pretty much any other non-
Ace Attorney non-porn visual novel that's been given a chance at stateside release. This is why I fully expect Aksys's US release of girl's visual novel
Hakuoki will see scores of 5/10 or lower across the board.)