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Author Topic: Wii Disc Drive not working well.  (Read 11444 times)

« on: January 25, 2009, 01:29:30 PM »
Yes, I know this isn't Nintendo's Support Forum, but, anybody know what I can do about the following problem?
I put my Metroid Prime 3: Corruption disc in, and the Wii starts making a strange noise. When I select the Disc Channel, the Channel Preview Screen fades out to an "A error has occured." screen. Sometimes it works, sometimes it doesn't. I don't care if I have to open my Wii, my warranty is long dead anyway. Help?

« Reply #1 on: January 25, 2009, 02:46:10 PM »
Make both of your hands into fists and lightly smash the Wii between your two hands (if you've ever watched Friends, it's kind of like that one hand motion they used instead of actually flipping people off).

That is the extent of my Wii knowledge. I used that to get my Wii to work again after sending it twice to Nintendo back when Brawl first came out. Of course, I hit mine a bit harder than lightly but I was more than a bit frustrated..

Anyway, try that.
Kinopio is the ultimate video game character! Who else can drive a kart, host parties, play tennis, give good advice and items, and is almost always happy??

BP

  • Beside Pacific
« Reply #2 on: January 25, 2009, 02:48:02 PM »
Corruption? I think I have found the problem.
All your dreeeeeeams begiiin to shatterrrrrr~
It's YOUR problem!

« Reply #3 on: January 25, 2009, 02:48:27 PM »
You really should call Nintendo about your problem...they are professionals.

In the past, has your Nintendo Wii gotten knocked over or dropped? When I put a disc into the Wii, I always make sure that it's in halfway before it actually "takes it" and when the Wii does "take it" from you, be sure to let go when that happens! Also, make sure that you're not forcing the disc into the slot. This might break it. Is your Nintendo Wii standing up or laying on it's side? Try putting in another game and see if it plays. Make sure the disc is clean and dry. If the problem still persists, call Nintendo's customer service. Their phone number is in the contact link at www.Support.Nintendo.com
"It's vital to reflect occasionally on whether one is overdoing whatever it is one person is doing." ~Toadsworth

« Reply #4 on: January 25, 2009, 05:55:34 PM »
I did, but they say I need a repair. Toad, that has worked as a temporary fix.

Chupperson Weird

  • Not interested.
« Reply #5 on: January 26, 2009, 12:16:40 AM »
Your disc is dirty. Clean or resurface the disc.
That was a joke.

« Reply #6 on: January 26, 2009, 02:47:06 PM »
Chup, I literally bought it from GameStop, brought it home, started the Wii up, and this happened.

« Reply #7 on: January 26, 2009, 04:41:42 PM »
Ooh. You bought it at GameStop? ...Not good. I recently heard a GameStop was robbed of their Wiis a few weeks ago. If you tried everything and it still doesn't work, then you should probably send it to Nintendo. I have a GCN and it wasn't reading my game discs, so I sent it to the Nintendo repair shop or whatever it's called, and 5 days later, I received a new GameCube. It's working just find to this very day. So, send it to Nintendo.
"It's vital to reflect occasionally on whether one is overdoing whatever it is one person is doing." ~Toadsworth

« Reply #8 on: January 26, 2009, 04:44:56 PM »
Do NOT call Nintendo.

Time for a long complaint!


Recently, my SSBB game has had the same thing happen-a "An error has occured" Screen pop up, in the middle of gameplay. This happens to none of my other games, so it is the disc. I call Nintendo, and they demand $80 to bring in the GAME and WII. Angry at how expensive it was, and scared they may delete data on the Wii. I cancelled.

Besides, a new Brawl game would be only $50.

That's what I'm gonna do. I recommend you do the same.

« Reply #9 on: January 26, 2009, 05:01:24 PM »
Luigalaxy might have to do that. The Wii is different than the GCN. It's more like a PC with your personal stuff on it. If I had to send my Nintendo Wii to the repair shop, I would buy an SD card and store all my data on it, then wipe the system clean and send it away to Nintendo. If you skip that and just buy a new $250 Wii, then what will happen the old one?
"It's vital to reflect occasionally on whether one is overdoing whatever it is one person is doing." ~Toadsworth

« Reply #10 on: January 26, 2009, 05:16:10 PM »
Your lack of faith in sending your Wii off to Nintendo makes me sad. They did just fine with my Wii back when I sent it off for the Brawl update (or whatever it was they did). Of course, I had to send it twice becuase they didn't put the Wii back together properly (the disk drive was in there, but for whatever reason, it wouldn't take any discs, and we couldn't power the Wii down: it was perpetually on) and shipping was free since Nintendo foresaw that lots of people with Wii's were likely going to get Brawl.

I did call them and they told me to ship it again, and they would pay for it again. They were very nice the entire time. I only used my method to fix it after recieveing it back and it still behaving like it did above.
Kinopio is the ultimate video game character! Who else can drive a kart, host parties, play tennis, give good advice and items, and is almost always happy??

« Reply #11 on: January 26, 2009, 07:54:20 PM »
I already have narrowed it down to sending it to Nintendo, unless I can find a tri-wing screwdriver. Of course, I need to know the price. Might call Nintendo 'bout that too.

« Reply #12 on: January 26, 2009, 09:01:19 PM »
Sending an expired-warranty Wii is $80 last time I checked.

Chupperson Weird

  • Not interested.
« Reply #13 on: January 26, 2009, 10:35:57 PM »
Tri-wing screwdrivers, on the other hand, you can get on eBay for 9¢. Or at least I did.
That was a joke.

« Reply #14 on: January 26, 2009, 10:37:41 PM »
I just realized how rarely people ever type ¢.

ShadowBrain

  • Ridiculously relevant
« Reply #15 on: January 26, 2009, 10:43:47 PM »
I was lamenting how I couldn't find a key for that earlier.

As for the tri-wing screwdrivers, do want.
"Mario is your oyster." ~The Chef

« Reply #16 on: January 27, 2009, 06:04:25 PM »
Your lack of faith in sending your Wii off to Nintendo makes me sad. They did just fine with my Wii back when I sent it off for the Brawl update (or whatever it was they did). Of course, I had to send it twice becuase they didn't put the Wii back together properly (the disk drive was in there, but for whatever reason, it wouldn't take any discs, and we couldn't power the Wii down: it was perpetually on) and shipping was free since Nintendo foresaw that lots of people with Wii's were likely going to get Brawl.

I did call them and they told me to ship it again, and they would pay for it again. They were very nice the entire time. I only used my method to fix it after recieveing it back and it still behaving like it did above.


$80

CrossEyed7

  • i can make this whatever i want; you're not my dad
« Reply #17 on: January 27, 2009, 06:18:09 PM »
Not if it's under warranty. And if it's not, $80 is still a lot less than $250.
"Oh man, I wish being a part of a Mario fan community was the most embarrassing thing about my life." - Super-Jesse

« Reply #18 on: January 27, 2009, 07:13:45 PM »
I already said that the problem was the DISC. Not the Wii. THE DISC.

Which would be $50.


Hmm...such a hard math problem...

$50>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>$80

Chupperson Weird

  • Not interested.
« Reply #19 on: January 27, 2009, 07:29:50 PM »
So... you can't return the disc and tell them that copy didn't work with your Wii?
Oh wait. This isn't the Metroid guy anymore. Your disc is probably scratched or dirty so you should clean it off with some CD cleaning spray. If that doesn't help, get it resurfaced. "An Error Has Occured" means that it can't read the disc because it's dirty or deformed. If you like bent the disc or punched holes in it, there's nothing left to be done.

Also, I hate to tell you, but $80>$50.
« Last Edit: January 27, 2009, 07:33:09 PM by Chupperson Weird »
That was a joke.

« Reply #20 on: January 27, 2009, 07:43:09 PM »
I've wiped it twice, and there are no apparant scratches or "deformities".


And all my other discs work.

I'll have to buy a new game.

Chupperson Weird

  • Not interested.
« Reply #21 on: January 27, 2009, 09:13:38 PM »
You should try getting it resurfaced anyway.
That was a joke.

CrossEyed7

  • i can make this whatever i want; you're not my dad
« Reply #22 on: January 28, 2009, 01:17:14 AM »
Especially if it turns out that the real problem is that the disc drive is damaged just enough that regular discs work but dual-layered ones don't.
"Oh man, I wish being a part of a Mario fan community was the most embarrassing thing about my life." - Super-Jesse

BP

  • Beside Pacific
« Reply #23 on: January 28, 2009, 02:50:26 AM »
In which case you've got no choice but to send it in.
All your dreeeeeeams begiiin to shatterrrrrr~
It's YOUR problem!

« Reply #24 on: January 28, 2009, 06:46:10 AM »
*mumblethreadhijackmumble*

I already said that the problem was the DISC. Not the Wii. THE DISC.

Which would be $50.


Hmm...such a hard math problem...

$50>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>$80
Send it in, they'll probably replace it. Buy a new one, thats 50 bucks.

« Reply #25 on: February 07, 2009, 06:59:47 PM »
Weird. My Wii doesn't have a warranty, and I sent it in for free to Nintendo.
Gently push a piece of the tube containing the intersection along the fourth dimension, out of the original three dimensional space.
- WIkipedia page on the Klein bottle

« Reply #26 on: February 07, 2009, 07:07:34 PM »
Well, I suppose it depends on how big your problem was.

*mumblethreadhijackmumble*
Send it in, they'll probably replace it. Buy a new one, thats 50 bucks.

Yes, they'll replace it for $80.

I ALREADY CALLED THEM; THERE IS NO QUESTION THEY STATED $80.

CrossEyed7

  • i can make this whatever i want; you're not my dad
« Reply #27 on: February 07, 2009, 08:36:51 PM »
Did they really say they would replace the game for $80, or did they say they would replace the game and the Wii for $80? I somehow doubt they told you they would replace a $50 game for $80. I'm not saying you're unreliable, I'm just saying that Nintendo would be pretty freaking stupid if they actually did that; so freaking stupid, in fact, that I am inclined to believe you are mistaken. You are, after all, just as fallible as the rest of humanity. If they really did say that they'll replace your $50 game and nothing else for $80, you should really call them up again, because someone had to have made a mistake somewhere. They're fallible too.

But if that price is for both the game and the Wii, I'd recommend doing it, even if you don't think, in your sole estimation, that the Wii is the problem. From where I'm standing, there's every reason why it very well could be. Brawl is probably the only dual-layered Wii game you have (You may have another one, but I had no way of knowing that, so if you're going to inform me of that, please be polite about it. I'm trying to be nice here, but if you don't want my help, just say so. I'm certainly not getting paid for this.), and, as I said before, there are many, many reports of Wii disc drives that work fine with single-layered discs but are damaged just enough by various airborne particles that they can't read dual-layered discs (Since you didn't claim to know that wasn't the case the last time I brought it up, I'm assuming it's still a possibility, at least until you address it somehow.). Nintendo gives you a new 1-year warranty every time they repair something, so it could end up paying for itself (And really, it's a pretty good price anyway. The standard used to be about half the price of the console for unwarrantied repairs.). If the Wii really isn't the problem, then either you just got a warranty for $80, or they probably won't charge you for it, as far as I know. But if you just go out and rebuy the game, and the Wii really is the problem, you'll be out $130.

If, after intently reading that wall of text, you're still certain that the problem is just the disc, then screw Nintendo and go ahead and rebuy it already if you care that much. But don't say I didn't warn you. This is where, if I cared, I would ask you how you're so certain that the Wii isn't the problem, and then we might be able to continue, but I'm exhausted. I've said all I'm going to say.



Goodbye.
"Oh man, I wish being a part of a Mario fan community was the most embarrassing thing about my life." - Super-Jesse

« Reply #28 on: February 07, 2009, 08:47:42 PM »
Wow. Big post.

Anyway...

Yes, they wanted me to send in BOTH the Wii and Game Disc.

HOWEVER, I am almost SURE that the only problem is the Disc. I do not see why I would need to send in the Wii, and since I don't have any SD Cards yet, I am nervous about losing memory.

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