Does anyone honestly ever call the Nintendo customer support line? Or at least, do gamers call the support line? I remember long ago when there was a number you could call for gaming tips and other "gaming counselor" stuff. But ever since GameFAQs and the Internet stormed onto the scene, I doubt anyone asks for gaming tips from Nintendo anymore.
But when I was trying to figure out the password in the Sunken Ship for Super Mario RPG, that was the one time I called them. And the answer was swift. Maybe I didn't have Internet at the time or just never thought the Internet would have videogame answers (or I was too honest to cheat back then -- now I do it all the time).